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TERMS & CONDITIONS 

 

PLEASE READ:

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Epic Home Cinema Ltd's relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not continue use our website.

If you have any queries about how to use this site, please email us, or phone us on 07429 370015

Terms of use
The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We reserve the right to change the availability, price and description at any time.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Delivery
Goods will be delivered to you, the buyer, at the address provided by you.

We can only deliver to the address that is the billing address of your credit/debit card, unless specifically agreed to by the owners of the website.

All goods must be signed for by an adult aged 18 years or over on delivery.

You will become the owner of goods you have ordered when they have been paid for and delivered to you.

It is your responsibility to check the goods for damage on delivery. Damage must be noted with the courier on delivery, and should be be reported to us within 24 hours.

Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. If, however, we are unable to deliver your goods by the date quoted for delivery, you, the buyer, shall be entitled to cancel the order at any time before delivery takes place.

Faulty Goods

If your goods should develop a fault within 14 days of receipt we would normally exchange the item. In instances where a replacement product is not available we would offer a refund. Any refund will include any UK delivery or UK collection charges.

Please return the product to us with the original packaging and all accessories. Please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

If your product should develop a fault outside 14 days of receipt and within the warranty period we will arrange to repair the item. Please return the product to us with the original packaging and all accessories. Please ensure all goods are adequately packed and insured when shipping back to us. The warranty does not cover faults caused by accident, neglect or misuse.

If the product is found not to be faulty it is likely that you have either bought the wrong product or that it is not compatible with your equipment. In this case we would treat the return as a return of non faulty goods as described below.

Non Faulty Goods - Excluding Custom Made Products e.g. Cut Lengths of Speaker Cables or All Cables Over 3 Metres

If you decide within 14 days of receipt of a product that you do not want to keep them then they can be returned to us for a refund or replacement with an alternative product. This will be at the buyers cost and fully insured.

When the product is received we will check it to make sure that it is in perfect saleable condition. If this is the case then we will refund your card.

Non Faulty Goods - Goods Made to Consumers Personal Specifications e.g. Cut Lengths of Speaker Cables

Some of our products we offer will have to be made to your personal requirements. Unfortunately we are unable to accept returns where these products are not faulty. This relates in particular to speaker cables which all have to be cut from a reel to your personal requirement or longer lengths of other cables (over 3 metres) which are made to order.

How to Return to Us

It is your responsibility to ensure that returned goods actually get back to us so we suggest that you use the signed recorded 2nd class mail service. For larger items we suggest you use a courier service such as at www.interparcel.com. If you use a more expensive service and we are re-imbursing the postage cost we will not re-imburse more than the recorded 2nd class mail cost. If in any doubt please contact us prior to sending.

If the goods are not faulty the cost of returning them is your responsibility. Outside of the first 30 days the cost of returning goods is also your responsibility.

Return address:

Epic Home Cinema, 282 Langley Road, Slough, Berks, SL3 7EG

Changes
If we change our Privacy Policy we will post the changes on this page.

 

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